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100% Customer Satisfaction, Warranty & Return Policy

 

30 Day Return Policy:

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original product packaging. 
  • Returned items must have no visible signs of wear or use

To initiate a return, please complete the following steps:

First, please contact support@americansolutionsinc.com to receive an RMA per your return or exchange issue. After you have received an RMA number from our support department, you must write the RMA number on the outside of the package under our shipping address. Please do not write any other correspondence to us on the outside of the box. All returned merchandise must be received within ten (10) business days of the issuance of the RMA number and return instructions. Failure to do so could result in a delay or complete forfeiture of a refund, if applicable.

If you are returning an unneeded or wrongly ordered non-defective product, you may be subject to a 20% restocking fee at our discretion. In cases where you return one item that is unneeded or wrongly ordered along with other defective items, we reserve the discretion whether or not to charge you the 15% restocking fee for the unneeded/wrongly ordered item. The buyer is to ship the item back using their method of shipment. We do not reimburse or refund you for any shipping fees, including return shipping fees. We are not responsible for lost or untraceable return shipments. We strongly recommend that you send your return using a shipping company that provides you with a way to track your package.

Any concerns please send us an email to support@americansolutionsinc.com

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AMERICAN MAILING SOLUTIONS INC. (AMSI) guarantees your satisfaction with every product we sell. If you are not 100% satisfied, return the product with a full refund. AMSI warrants ink cartridges and other consumable supplies, which are suitable for use in the intended models of postage meters and free of defects that could cause damage to the mail machine. The warranty is dependent upon the customer providing AMSI with satisfactory evidence that the machine damage was due to the defect of an AMSI ink cartridge, including a statement on the service company’s letterhead dated and signed by the company’s service manager. AMSI liability shall be limited to the replacement or AMSI’s reimbursement as provided above. This warranty is exclusive and in lieu of all other warranties, expressed or implied, including, without limitation, warranties of merchantability and fitness for a particular purpose.