Our 2-Year Peace-of-Mind Product Warranty & Satisfaction Guarantee
At AMERICAN MAILING SOLUTIONS INC. (AMSI), we take immense pride in the quality and reliability of everything we offer. We want you to feel completely confident in your purchase, which is why all products are backed by our comprehensive 2-Year Manufacturer Warranty against defects in materials and workmanship.
What’s Covered:
- Consumable Supplies (Inks & Cartridges, and Labels): We guarantee that all ink cartridges and consumable supplies will be fully suitable for use in their intended postage meter models and free from manufacturing defects that could affect performance.
- Printheads: Any kind of printheads (OEM) are not covered. Refer to the manufacturer.
How Our Warranty Works for You:
If you ever experience a performance issue or suspect a product defect, our dedicated support team is here to make things right quickly and seamlessly:
- Get in Touch: Contact us right away at support@americansolutionsinc.com or call us at (877) 918-6245 ext. 3 (Supply Line) so our technical experts can help troubleshoot or initiate a warranty claim. You will need your order number to identify you and the product(s).
- Verification & Evaluation: Because ink performance can sometimes be influenced by external factors and the physical meter (print head), warranty claims must show us proof of failure by submitting pictures of the sample indicia, outside box, product with our label on it.
- Swift Resolution: Once verified, our liability is dedicated to making it right through a direct product replacement ensuring your operations experience minimal downtime.
________________________________________________________________
30-Day Return Policy:
If you’re looking to return or exchange your order, we're here to help!
You can return your unopened, untampered, undamaged product within 30 days from the order date for store credit, a different product, or a refund to the original payment method.
- Discounted items are final and cannot be returned or exchanged.
- Shipping costs of the return are the responsibility of the customer to be returned in original product packaging.
- Returned items must have no visible signs of wear or use, in original condition, unopened, and resalable condition.
- Returns outside the 30-day period and/or not in resale condition will not be accepted.
To initiate a return, please complete the following steps:
First, please contact support@americansolutionsinc.com to receive an RMA per your return or exchange issue. After you have received an RMA number from our support department, you must write the RMA number on the outside of the package under our shipping address. Please do not write any other correspondence to us on the outside of the box. All returned merchandise must be received within ten (10) business days of the issuance of the RMA number and return instructions. Failure to do so could result in a delay or complete forfeiture of a refund, if applicable.
In certain cases where we cannot define common ground for a return on unneeded or wrongly ordered non-defective product, you may be subject to a 20% restocking fee at our discretion. In cases where you return one item that is unneeded or wrongly ordered along with other defective items, we reserve the discretion whether to charge you the 20% restocking fee for the unneeded/wrongly ordered item. The buyer is to ship the item back using their method of shipment.
Our Return Shipping Address:
AMERICAN MAILING SOLUTIONS INC.
Returns Department (Include RMA)
663 Cochran St. Suite 200
Simi Valley, CA 93065
We do not reimburse or refund you for any shipping fees, including return shipping fees. We are not responsible for lost or untraceable return shipments. We strongly recommend that you send your return using a shipping company that provides you with a way to track your package.
60-Day Arrival Guarantee for Damaged or Defective Items
Should any merchandise arrive in a compromised or non-working state, customers are required to notify us within sixty (60) days from the initial purchase date.
Following verification, AMSI retains the right to issue a replacement item. If deemed necessary by AMSI, a prepaid return shipping label will be supplied. All replacement shipments will be sent via standard delivery methods.
Please note: Printheads are excluded from this specific policy.
180-Day Consumable Protection Plan
If a consumable item fails to operate properly within one hundred eighty (180) days of the order date, buyers are eligible to submit a claim for a prorated replacement or store credit, calculated according to the amount of product still remaining.
· Documentation Requirements: Customers must supply valid proof of purchase, evidence of usage, and proof of the defect.
· Calculation of Value: AMSI calculates the prorated amount based on the estimated remaining utility of the product.
· Exclusions: Refunds are not available under this warranty coverage.
Any concerns please send us an email to support@americansolutionsinc.com or call us at 877-918-6245 ext. 3 Supply Line
________________________________________________________________
Postage Machine Ink – Damage Warranty
AMERICAN MAILING SOLUTIONS INC. (AMSI) warrants ink cartridges and other consumable supplies, which are suitable for use in the intended models of postage meters and free of defects that could cause damage to the mail machine. The warranty is dependent upon the customer providing AMSI with satisfactory evidence that the machine damage was due to the defect of an AMSI ink cartridge, including a statement on the service company’s letterhead dated and signed by the company’s service manager. AMSI liability shall be limited to the replacement or AMSI’s reimbursement as provided above. This warranty is exclusive and in lieu of all other warranties, expressed or implied, including, without limitation, warranties of merchantability and fitness for a particular purpose.
Any concerns please send us an email to support@americansolutionsinc.com or call us at 877-918-6245 ext. 3 Supply Line