Customers have CONSUMER RIGHTS to use other product providers other than Original Equipment Manufactures.
U.S. Federal law prohibits equipment manufacturers from promoting unfair trade practices in an attempt to suppress competition. As a result, it is illegal for any manufacturer to limit a consumer’s right to choose an aftermarket product by threatening to void a Warranty or cancel a Service Agreement.
Federal Law Protects the Consumer
The Sherman Antitrust Act seeks to promote competition in a free market economy and prevent companies from creating monopolies or promoting unfair trade practices by unlawfully restricting competition.
According to the U.S. Dept. of Justice, “ Free and open competition benefits consumers by ensuring lower prices and new and better products”.
An equipment manufacturer’s attempt to limit the consumer’s choice of ink cartridge unlawfully restricts competition and is a clear violation of the Sherman Antitrust Act.
The Magnuson-Moss Warranty Act was enacted by Congress in 1975 in order to provide the Federal Trade Commission with a better means to protect consumers of aftermarket products. The Magnuson-Moss Act (US Code, Title 15, Chapter 50, Section 2302 (c)) prevents a manufacturer from voiding a product’s warranty because the consumer chose an aftermarket replacement parts or supply.
All of our products are backed by a 100% performance guarantee: if a product manufactured by AMERICAN MAILING SOLUTIONS INC. does not work as expected, we’ll replace it under our warranty & replacement policy. Not only that, but we will also cover the cost of repairs to any printer damaged by our cartridges, so whether your printer warranty is expired or not, you’re still covered when you choose our replacement imaging supplies.
If a Customer Service or Technician threatens a VOID of Warranty or will charge for a service call. Please ask for their statement and reason in writing.